Go to their company store on the Home Depot website, where you can do a little troubleshooting. This should be your first step, because if you can remedy the problem by clearing up a problem, then it will not be necessary to purchase replacement parts. The Home Depot site has an “Ask An Expert” forum where you can search out your problem, and if you are not able to find a discussion that answers your question, you can post a description of the problem and get a prompt answer from the community.
Call Customer Service
If you are unable to solve the problem by research, or determine what part you need, then it’s time to call customer service. Their nation wide number is available Monday through Friday from 8 am to 6 pm EST. Simply go to the Home Depot site and navigate to the Hampton Bay page and you will find the customer service number displayed prominently at the top of the page. As of this writing, the number is 855-434-2678.
If you need a replacement part and you already know what it is, then when you call the customer service number, have ready for them your model and serial numbers, and if it is still under warranty, your receipt information. If you don’t know what is wrong then explain the problem and they will be glad to help you sort it out.
Your quality fan will last you for many years. Keep it problem free by contacting Hampton Bay customer service.